FAQs

Q: Can you show me the E-Commerce Engine platform and editor?

Sure! You can watch a walkthrough of our Website Editor and Business Hub.

Q: What platform are the websites built on?

E-Commerce Engine uses its own platform to create and host your website. If you choose to leave us in the future, you retain ownership of all the content published on the site. That is yours to keep.

Q: Can I transfer an existing website to E-Commerce Engine?

While we cannot edit your existing website, we can build a new one for you incorporating information from your existing site. 42% of our customers come to us with existing websites, and we regularly import content that our customers have on other platforms (e.g. an existing website, Etsy, Facebook). We use that information as part of a refreshed and improved online presence!

Q: Are these templated websites?

We use our own library of website designs to build all of our customer websites. This allows us to deliver websites at a great price in only one week. But each website is highly personalized, and humans are involved at every step. We have category specialists who know how to build optimal sites for your type of business. They take painstaking effort to base your website on the images, videos, and information you provide us so your website looks different from other websites we build.

Q: Can I speak with someone?

We are available on Live Chat, Mon-Fri 9am-8pm ET, just click on the orange chat icon on this page. You can also speak to us by phone during these hours at +1 201 340-1793 .

Q: What if I don’t like my website?

We offer a money-back guarantee for 30 days from the day you purchase your website. If you are not happy for any reason, just contact us for a refund.

Q: How do I get started?

Select the plan that suits you and complete the checkout. We’ll direct you to our on boarding questionnaire. No rush, though if you're not ready, fill it out at your convenience; we'll email you the link. Need help? Contact us anytime. And welcome aboard!

Q: How does this all work?

1. Choose & Checkout: Pick your plan and proceed to checkout. 2. Business Questionnaire: Complete a simple online form to give us critical details about you and your business. This step sets the stage for your personalized website. 3. Launch & Training Call: Book this session to unveil your website. We'll present your new site and make any changes that you require. We’ll also guide you on using our intuitive editor, empowering you to make future updates effortlessly. Plus or Growth plan members will also receive an exclusive walk through of your plan's features, ensuring you leverage every advantage. Remember: our goal is that you love your website, so you can request as many changes as you’d like during the first 30 days after you sign up.